My draft needed more sources, so I asked support how the free edit window worked. They pointed me to the request button on the order page and clarified the timeframe. The writer added citations and smoothed a few awkward lines within a day. Messages were prompt, explanations were clear, and I didn’t feel brushed off. The final paper fit the brief better and read cleaner. Not flawless out of the gate, but the process worked as promised, which took the edge off.