So far, my experience with BitMart has been quite positive, including its Customer Support.
As someone who cares about privacy, the only issue I have is the withdrawal limit before reaching KYC level 2.
Other than that, it’s a solid exchange.
The customer service was great. Fhebe Kate Ilaga was very helpful. She walked me through every step and made the whole thing much less stressful. I am really happy with this company. The process was quick and easy. Buying bitcoin was straightforward. I'll definitely choose them for my future purchases.