Chat replied in under a day, polite and clear. They explained return steps and sent a size guide. My exchange processed after I uploaded photos, took about a week. Issue fully sorted.
Matthew Reed reviewed
Italist.com
My question was answered politely, but a return took weeks with customs. Explanations were clear, just slow moving parts. I did get the refund in the end.
Emilia L. reviewed
ZARA
Pages of looks make it easy to build an outfit. Sizing is still a gamble between cuts, so I do in-store pickup to try fast. Returns at the counter have been painless.