Shopping for a dress turned into quite the saga. I bought a lovely dress for £67 with a discount code, but needed a bigger size. Turns out, exchanges weren't an option. Instead, I had to reorder with store credit, and was promised a £17 refund. But then, disaster struck—my second order vanished in transit. Oh Polly refunded just £67 in store credit, but by then, the dress price had gone up and my discount code was invalid. So, I had to shell out an extra £18, totaling £85 for the same dress. To make matters worse, all communication was through an AI chatbot, with agents giving mixed information. What a hassle!