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  • Sherry reviewed
    OldNavy.gap.com

    I will never return to the Old Navy store in Spectrum. I bought a pair of joggers yesterday, tried them on, and everything seemed fine, so I removed the tags. But when I wore them this morning, I discovered that one pant leg was much longer than the other. I took them off and measured them. Yes there was one inch difference. Clearly, the item was defective. When I went back to the store to exchange them, they refused to help. They insisted that the tags must still be attached, even for defective merchandise. I explained that the product itself was faulty, but they still declined to offer a return or exchange. Thankfully, another Old Navy location accepted my return immediately and without any problems. The Spectrum store needs to improve both customer sфervice and basic common sense when handling defective items.

  • Anonymous reviewed
    Godmerch.com

    Horrible customer service, bad experience bad quality product! Other companies make better products!!

  • Anonymous reviewed
    Godmerch.com

    Originally reached out to customer service, took them three days to get back to me then they told me it was too later to fix the problem! Paid for expedited delivery, items arrived late and in separate packages. There are much better companies with more better customer service, product quality and support!