Reviews Summary

BananaRepublic.gap.com has a 2.0 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Banana Republic, a brand under Gap Inc., is known for its American style and global reach. The company emphasizes sustainable luxury, offering responsibly made clothing. Gap Inc. brands aim to bridge societal gaps and inspire individuality through their modern essentials. Beyond selling clothes, Banana Republic and Gap focus on making a positive impact. Their commitment to sustainability and individuality sets them apart in the fashion industry.

Key Details:

  • Location: The company is headquartered in San Francisco, United States.
  • Founders: The Gap.Inc. was founded by Don Fisher, Doris Fisher .
  • Foundation Date: The company was established in the year 1969.

Customer reviews

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(1.0)
Please avoid ordering from this company.

Please avoid ordering from this company. I wish I had looked at these reviews sooner. I spent over $300 on clothes, and five minutes later, I realized my old address was still linked to the account. I called them IMMEDIATELY... but it still took 5 minutes to get it sorted. They told me to cancel the order, get a refund, and reorder. That's what they said they did... canceled it. Two days later, I received an email saying it had shipped. I called again, and they claimed there was no guarantee it would be canceled... WHAT? They suggested I reach out to UPS to change the address. UPS told me I COULDN'T change the address since the vendor disallowed it. It still hasn't shipped, and Banana Republic refuses to change the address or cancel the order. They mentioned I would need to file a claim once I don’t receive it. WHO DOES THAT?

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(2.0)
As a busy professional, I spend thousands

As a busy professional, I spend thousands yearly on clothing. I want a smooth process. Sadly, I've had missing items, unlisted things, damaged clothes, and items not matching their photos. When I reach out to their customer service, I get almost no help. The phone staff is hard to understand and seem uninterested. They offer no support, so I'm taking my business elsewhere, as they seem more concerned with saving money than serving customers. I prefer companies that value their customers. It's essential to have a call center in the same country as your clients to avoid communication issues. I might return if they fix their problems, but for now, I'm upset and returning all my new purchases. This includes around $1,000 worth of clothes. I can find what I need elsewhere with better service.

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(1.0)
I have bought several products from BR over time.

I have bought several products from BR over time. Unfortunately, I’ve dealt with some delivery issues through USPS and Navar/Ontrac as well. Most recently, one order arrived with the bag slightly torn, and one of the items was missing. I reached out to BR, but they informed me that they couldn’t help with a refund for the missing item. This has left me a bit disapointed and likely rethinking future orders with BR.

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(4.0)
Gap and BR are among my favorite shops.

Gap and BR are among my favorite shops. Quick shipping, simple returns. The quality is nice. I hope they focus more on sustainability, other than that, no issues.

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