Hellymoon.com

I purchased a dress for my daughter, using the size chart as a guide, but it was way too small for her. The quality was poor, and the chest pads were so misaligned that they were basically useless. After multiple emails with customer service, I finally received guidance on returning the dress for a refund. I paid to send it back with tracking and shared all the details with them. The dress was delivered to the address they gave me. Since then, I’ve contacted customer service four times over the past weeks, but they haven’t replied. I wouldn’t recommend ordering from this company. They are hard to deal with and do not honor their return policy (which, to be honest, is really bad). Save your cash and shop elsewhere! I'm giving my order number to see if it will prompt a response from customer service WBHMUSSL2208.

I find myself sharing the common sentiment expressed by others in this forum. Upon placing an order, I encountered issues with both sizing and product quality. The craftsmanship left much to be desired, as the sequins were visibly attached to lace, raising concerns about the overall construction. Despite reaching out through multiple emails, I have yet to receive any response from the company. It's disheartening when a business claims to accept refunds but fails to uphold communication standards. I feel compelled to share my experience across various platforms to prevent others from falling into the same unfortunate situation.

This company is a total scam. They are linked to another company—Zapaka. Avoid ordering from these places. I had to send back dresses because they didn’t match the pictures and didn't fit. Customer service tried to PERSUADE me to keep the dress. First a 10% off, then a 30% off, then a Coupon Code for LATER shopping. I had to keep insisting to get real return instructions for a full refund. They require pictures of the package you're sending back and tracking info sent to them. It’s now 3 weeks since the item arrived for return & refund, and no one is replying to emails. I will be reporting this as fraud on my credit card.

The company made mistakes with my order, sending the wrong item twice. When I had to reorder, I was charged for shipping again. After emailing them, they were slow to respond and didn't want to give a refund at first. Now, they've been "investigating" for over a month, and I'm not sure I'll get my money back. It seems like they might be shipping from a cheap warehouse with high prices. Avoid this company; it feels like a scam. I paid full price and extra shipping but never received the correct item.

I wish I could give them no stars. I ordered a dress and they gave me the wrong size. They said I have to return it, and I’m the one who has to pay for shipping, even though it was their fault. Shipping cost me about $20! There’s no phone number, just email, and they keep repeating the same thing. This company is a rip off. Avoid buying anything from them. It’s shipped from China. I’m still waiting to get my money back. DO NOT ORDER HERE!

Megrendeltem néhány ruhát lányom báljára, mint sok más ember - a cég NEM válaszol 24 órán belül, ha megpróbálod lemondani: tehát szerintük, annak ellenére, hogy ŐK nem válaszoltak. Nem vagy jogosult visszatérítésre: vitát kezdtem, de a vevőszolgálat undorító. Annak ellenére, hogy képeket küldtem bizonyítékként, hogy PRÓBÁLTAM őket felvenni ... mégis visszautasítják, MINDAMELETEK az ő 'politikájuk' keretein belül.

Whatever you do, please do not order from this company!! I'm in dire need of returning a dress that doesn't fit, and I've sent them four emails with absolutely no response. It's no surprise when I discovered that they ship from China. What's even worse, when I try to sign into my account, it claims I don't even have an account anymore!! This company deserves zero stars.

I tried to give back a dress that didn't fit and was quite bad quality for the money. I emailed them within 7 days of getting it (2 days later exactly). It took more than a month to get an email back, saying the return had to start within 7 days and I couldn't return it now. Totally crazy- steer clear!

After testing many bad dresses, I was scared I wouldn't find "the one" soon. But I found a lace gown with a great top. It lifted me up without any problems. I felt confident showing some skin. It stayed put all night, even when I danced a lot. It was a great find for a special night!

I placed an order despite seeing some bad reviews, which made me nervous. Fortunatly, my experience was great; tracking was quick and the item arrived much earlier than planned. The dress is fantastic—good quality, fits well, and matches the picture/description perfectly. Thank you

I'd give this website 0 stars if I could. It's an outright scam. I ordered a formal dress, and they refused to accept returns. No one responded to my emails, and the phone number listed on the website was a dead end. Do yourself a favor and steer clear of this site.

The quality of the dress was horrible. No beds, cheap material, not even a tag. Customer service was non existent. Nobody got back to me when I emailed them twice for an update on my order. Our order came late too. I will NEVER order from this website.

The dress I got didn’t match the photos at all. The size chart was off too. When I tried to return it because it was too small, I found out I was just 1 day late, so they refused my return. I won’t order from this company ever again.

After seeing lots of bad reviews, I was worried about buying. Waited a week for shipping info, then got it after reaching out. Dress arrived today, 2 weeks later. Looks better than pics. Fits perfectly. I'm happy!

Honestly, this company's customer service is terrible. I tried reaching out via email regarding a dress I wanted to cancel, but no response. It's been a while now, still no word from them.

Similar to others, we faced problems with the dress and tried to contact them on the day it arrived, to follow the 7 day return rule. It's been 14 days and 6 emails with no reply yet.

I was promised a fast delivery for the dress. No tracking details were given. Reached out to customer service and they said it would take over 2 weeks to ship. NEVER AGAIN!

Orderd a custom size prom dress it was made incorrectlly and was 3 inches too small. They didn't answer emails or resolve anything.

Spent $170 on a dress that didn't resemble the image at all. The primary color is totally absent. Avoid this company.

The company got me the thing, but it was way too little. But when you try it, you can't give it back.