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  • Rivera Sawyer reviewed
    Foco

    Opened a ticket for a damaged-in-transit bobble. Replies were courteous and explained photos they needed, but I waited through a couple of business days for each follow up. They did approve a replacement after review, which I appreciated. The process just dragged longer than expected.

  • Isabel Carter reviewed
    TreadmillDoctor

    Linking a chat with support, I asked if my control board version would play nice with a specific motor. They asked for photos and the serial sticker, then confirmed the right pairing and warranty terms for defects. The conversation saved me from guessing and eating a restocking fee later. Shipping took a couple days, board worked out of the box, and I was jogging again that night. Felt like money well spent on the advice alone.

  • Nathaniel R. reviewed
    PalmettoStateArmory.com

    Policies were clear on returns and RMAs, and support stuck to them. My window had closed, so no return, which they explained without attitude. The repair route was outlined with a form and shipping instructions. It’s not warm and fuzzy, but it’s transparent. Next time I’ll inspect the cart timing more carefully. Prices keep me coming back, with eyes open on support cadence and rules.