Placed a preorder during a drop and immediately got the confirmation. Weeks went by with a couple of generic updates, which tested my patience a bit. Shipping finally kicked in, and the figure showed up in solid shape. One small paint smudge on the base, nothing deal breaking. I contacted support to ask about exchanges, and they explained the return window and options clearly. Kept the piece, looks great on a desk. Communication could be snappier during the lull.