I would give this company negative stars if I could. I don't know how they are still in business. Ziprent has been consistently careless, unprofessional, and unwilling to take responsibility for serious mistakes. My tenants moved out at the end of July 2025, and Ziprent claims an inspector visited the property on August 1. When I personally checked the property on August 5, I found the front door completely unlocked and a TV console missing. I do not live in the state and do not even have keys to my own house, so the only party with access was the management company. Instead of providing a meaningful apology and reimbursement, Ziprent attempted to shift blame onto me and suggested that “anyone” could have been given keys in the past, an excuse that makes no sense given this was my personal property before I left the state and started renting it out. You know it's a great business when their motto is to blame the customer :)
This isn't even the end. I visited my property again on October 10 and the keys in the lockbox worked (thankfully). Afterwards, I terminated management service and Ziprent sent another inspector to replace the lockbox with a new lockbox. In the process, they lost my house keys entirely!! When I returned on Nov 1, the keys in the new lockbox did not unlock the property. I had to message my prior tenants for the garage code and enter through there. I also had to replace the front door lock myself, and my mailbox keys remain missing.
At every turn, Ziprent avoided accountability, acted confused when confronted, and offered no meaningful resolution. If you are looking for a management company that will leave your home unsecured, mismanage your keys, refuse to take responsibility, and attempt to blame you for their negligence, Ziprent will meet those expectations. Otherwise, avoid this company. My experience has been unacceptable, stressful, and deeply unprofessional, and I am sharing this so other property owners can avoid the same issues.
