Living out in the country, my signal with ConnecTen can be a bit unpredictable. Recently, my router decided to play tricks and stopped communicating properly with the company. Enter Mysti, my service rep, who turned this little tech hiccup into a smooth experience. She was quick on the draw, diagnosing the issue faster than I expected, and had everything back up and running in no time. Her customer service was top-notch, the kind that leaves a lasting impression. If I had the option to rate her more than five stars, I definitely would. It's rare to find someone who combines efficiency with such a friendly demeanor.