I called to get some info about the plans in my area, thinking it'd be a quick chat. The person on the line seemed helpful at first, explaining different options and trying to set things up for me. But then, out of nowhere, they said they couldn't complete the process and transferred my call. Next thing I know, I got disconnected. When I checked later, there was an order placed for services I never even agreed to. It was so frustrating. It felt like a big mix-up and left me feeling pretty annoyed. I just wanted to understand my options, not end up with unexpected services.