4th Utility Reviews: 13

Extremely POOR customer service, slow and internet outage

I stumbled upon this site and saw that 4th Utility had ZERO bad reviews! I find that really strange - other review sites don't paint such a positive picture of this cowboy outfit. In a nutshell, there is no way to contact 4th Utility if you have an issue. You can call them, wait 30-40 mins on hold till they pickup. Tech support won't help fix the issue, or get back to you if the issue persists. I have been calling 1-2 times a week for over 9 weeks now. Broadband is slow, 200kb to maybe 500mb. All my devices lose connection every 5-10 minutes. Impossible to get any work done at home. My issue was raised to 'level 2' support about 10 days ago and nothing has happened. I wrote an official complaint 9 days a go, nothing happened. I rang today and was told a manager would call me straight back. Nothing happened. When you cancel, they tell you you owe them over £500 for early termination - despite them breaking their own contract to provide support and a decent internet connection. AVOID them!

Friendly, simple and ready to assist with any question.

Friendly, simple and ready to assist with any question. Worked with Gerard who was very helpfull and made everything clear. Really nice experience talking with him.

Great Customer Support and I want to specially thank

Great Customer Support and I want to specially thank Vara and Jarrod from the Retention Team. They worked hard to help us get reconnected after Vodafone cut our service without checking with 4th Utility, leaving us without internet for a whole week. Thanks a lot, guys!

My time with 4th Utility was really good

My time with 4th Utility was really good, and Callum’s help was outstanding. He was polite, very kind, and answered all my questions clearly. I would surely suggest both him and the company. Thanks a lot.

Kay was very kind and let me know about the upcoming price changes.

Kay was very kind and let me know about the upcoming price changes. When I was moving, she got the date I needed sorted and told me the engineer would call on the day to check I had the keys for the new place. Good servise up to now, hope it keeps going well.

Phoned today about maybe moving to 4th utility

Phoned today about maybe moving to 4th utility but was a bit worried I might lose internet since I work from home. Chris helped a lot and explained everything, making sure I understood my service would stay on. He gave me a fair deal for the right broadband that fits what I need. He was kind, easy to talk to and realy knew what he was doing.

I joined 4th utility, but there was a problem with the first order.

I joined 4th utility, but there was a problem with the first order. I rang this morning at 8am, Olu took my call, he was polite and helpful, fixed the problem right away. Wish there were more people like him. A+

I spoke to Kay today about moving from by to 4th utility

I spoke to Kay today about moving from by to 4th utility and she made it a nice experiance and fingers crossed the change goes just as smooth.

Callum answered every question I had.

Callum answered every question I had. The switch got sorted out during the call in around five minutes. It really was simple. I’m hoping this good experience shows the kind of service I’ll get from 4th Utility.

I recently relocated to a new city called 4th utility and spoke

I recently relocated to a new city called 4th utility and spoke with Mr Alexander, a really kind and polite guy. He sorted everything out for me. I was lucky because the area I was moving to has a partner company, City Fibre, doing the work. Yesterday, the City Fibre installation crew arrived on time and did a very good job. They were neat, organized, and very friendly. They checked everything before starting and explained the process to me. Mr Craig and his team were very helpful and nice. Thank you very much for all your support and assistance. Five stars for the service.

My first experience was quite good and everything seemed

My first experience was quite good and everything seemed fine until the first engineer showed up and said he wasn't qualified to handle the problems we had. He mentioned a specialist team would be needed. After several days of trying to get a new installation date, I was informed that we would have to wait a few more days for the specialist to arrive, with no clear timeline for when the installation could actually happen. With no internet at home, I tried another provider, but they also failed for different reasons. So, I decided to go back to 4th utility. Although a specialist team was not sent, the excellent team managed to find a solution, called in a specialist who came shortly after, and they had us connected within hours. Our situation was tough, and without the fantastic work done by Mark and his team, we would have been without broadband for weeks or even months.

I cancelled before the cooling off period

I cancelled before the cooling off period, but they never sent me a return label for the router. No one responds to my emails, so I'm happy I didn't go ahead with them.

Had some trouble getting the connection working right

Had some trouble getting the connection working right, mostly cos the signal upstairs was weak. Rang up 4th Utility and Kane picked up—he knew his stuff and took his time helping me. He showed me what to ajust and now the router is way better. I’m ok with small hiccups when the support is easy to reach and helpful like it was this time.