The customer service is really kind and attentive! The product quality is great, and the customizing job is really well done! I gave very specific instructions for my custom order. While working with the production and quality teams, there were some communication issues that led to mistakes in my first order. Despite this, I appreciated how Aeticon stayed focused on making it right, and at no extra cost, they created the final product just as I had imagined. Overall, my experience was great. I would recommend them and I plan to place another custom order soon.