Signup took a minute, then a manager messaged to learn my style and initials. The calligrapher sent 4 options, we tweaked strokes with unlimited revisions, and I got SVG and PNG files plus a stroke-order tutorial. Felt pro yet super approachable.
Created an account and grabbed a 15 inch messenger. Photos matched mostly; color had natural variation that grew on me. Lots of pockets, easy checkout, tracking worked. Great value if you like vintage vibes.