I contacted LifeMD after receiving my medication that I ordered and authorized. As soon as I opened the package on Friday, I opened it and reached inside the package to feel medication that was not cool, not warm, but HOT. I live in the south of the United States of America, the ambient air temperature before humidity the day it had arrived was around 97. The humidity that day was around 100%, and the real feel was closer to 115 degrees. I knew this medication was perishable. It arrived at my house at 2:20-2:30 on a Friday afternoon according to my ring camera and sat in the sun for 3 hours until I could get home from work. When I immediately pulled it inside. A sticker on the outside of the box from the compounding pharmacy states that this package is designed to be at 90 degrees for 4 hours only.
So, I contacted LifeMD customer services, general support division. I stated the medication arrived hot, and I received a response on Saturday stating the replacement team would be in touch and expediting a shipment to me. I threw the medication away, thinking "Well they deal with this in the summer." I personally know living in the South I cannot order a Blue Apron, or a food prep box in the summer without it arriving spoiled.
Monday Morning, or two days after I threw the medicine away, I received the most generic response ever. I honestly did not know what they were telling me, other than stating "...in March they switched to summer packaging." I have attached the image of the responses and discussion with LifeMD. I asked if they would still be replacing my medication and the short answer was only at my expense. The medication was safe for 24 hours after it arrived, regardless of the temperature of what it arrived at, regardless of the packaging stating it can be stored at 90 degrees for 4 hours before it goes bad.
The ONLY way I would be getting replacement medication is at my expense. After I was already told it would be replaced 2 days prior. The packaging states it is not meant to be stored at this temperature, they wanted me to use this medication. If you get on the FDA website, the medication cannot be stored above 86 degrees Fahrenheit. Well, it arrived hotter than that, due to simple rules of deduction, my body is 98.6, the palm of your hand cannot be used to take take a temperature since they do not detect actual temperature well. You are taught to use the back of your hand to take a temperature. I reached into the box with the palm of my hand against the package and the FIRST thing I felt was HOW HOT it was.
They stated again LIFEMD will not replace the medication because it was within 24 hours, and if they do it is at my expense. Regardless of what is safe as stated by the FDA, they WILL want you to use medication that arrives above the temperatures that the FDA states to discard the medication. It could be on FIRE, but it arrived in the 24-hour window, therefore corporate policy is that it is safe.
This company ONLY wants your money, look at the other reviews.... TRUST them. The providers are GREAT, medication won't arrive or it will arrive the temperature of the sun. You get what you get, and you better not throw a fit because they do not care.... Corporate Policy states you must use that medication that has arrived above the safe temperatures.........
