I’ve got this Ford Puma, only three years old with just 18,000 miles on it, and the gearbox has already given up. It’s barely used! Ford’s saying they won’t replace it since it’s a few months past warranty. I’d get it if I’d driven 50,000 miles or something, but this feels off. And there was just a safety recall, too. Makes you wonder if they’re cutting corners on parts. I’m really worried if this car’s safe for my kids. Tried calling customer service, and they just told me to contact trading standards and the ombudsman. No help at all. Shouldn’t they have a proper complaints process? It’s frustrating!