Reviews Summary

Askanexpertonline.com has a 3.6 - star rating from 11 reviews, indicating a low level of customer satisfaction!

5 stars
6 Reviews
4 stars
1 review
3 stars
1 review
2 stars
0 Reviews
1 stars
3 Reviews
Rating (1.0)

About company

JustAnswer offers 24/7 access to a vast network of over 12,000 verified Experts across 150 categories, including Doctors, Lawyers, Veterinarians, and Mechanics. Users can receive real-time, personalized assistance wherever and whenever they need it. In the event of dissatisfaction, the dedicated Customer Care team is available round-the-clock to address concerns. Contacting them directly ensures a prompt response within 24-48 hours. As a leading platform for on-demand professional help, JustAnswer strives to connect individuals with affordable and reliable expertise for a wide range of questions and issues.

Key Details:

  • Location: The company is headquartered in Covina, United States.
  • Founders: Askanexpertonline.com was founded by Andy Kurtzig.
  • Foundation Date: The company was established in the year 2020.

Customer reviews

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(5.0)
The guy was patient, understandin, n informative.
by ole b.

The guy was patient, understandin, n informative. To be honest, the YouTube vid helped loads, but he remembered to send it. The manual ain't clear 'bout reset, but this was. Thanks

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(1.0)
Not what it says it is.
by Thomas Reinold Dixon

It starts off saying u pay $1 and then you look at your bank account and see a $46 charge everyone. When I tried to cancel they try to get u again with the $1 fee. Been trying to reach them and I get the same thing every time which leads to nothing happening. So I will have to talk to the bank to stop payment on this.

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(5.0)
Advice is real helpful.
by Anonymous

Ralph's advice is real helpful. Saved me a trip to downtown DC. He said camera fix might cost more than buying new one.

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(5.0)
If you're facing computer issues
by Dee

If you're facing computer issues like I did, I recommend JUST ANSWER! I had a problem with an online account. The Tech Guy helped me solve it expertly. He was very kind and patient. THANK YOU! Your professionalism made my day better. I'd give The Tech Guy 10 STARS if I could.

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(5.0)
Patrick was great!
by Ann

Patrick was great! He guided me through everything perfectly. He fixed my issues effortlessly and with skill! I definitely suggest him!

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(1.0)
I'm extremely disappointed
by Anonymous

I'm extremely disappointed with this company. They initially enticed me with a $1.00 fee but ended up charging me $46.00. I tried to get my bank to reverse the charge, and it seemed like it worked, but now the money is gone from my Bank of America account without any record of the transaction. It's incredibly frustrating and feels like I've been scammed. These people should be punished for their deceitful actions. Scammers are the worst!

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(1.0)
False Billing
by Thomas Peterman

My credit card was billed $55 on2/5/24. I have not ordered any service from your company. Please credit my VISA account and send me information regarding that refund.

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(3.0)
The initial tech failed to grasp the
by Lee

The initial tech failed to grasp the question at hand, leading to a less-than-ideal start. Subsequently, it required an extended period for a more experienced tech to address my inquiry, spanning several hours.

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(4.0)
Tech nailed it – A+ performance
by Mary T

Tech nailed it – A+ performance, no complaints. Pearl, the "receptionist" (if that's her gig), did her thing, all good. But here's the rub: The company's policy of squeezing out my payment info before even showing me what they offer and how much? Not cool. Feels like they're holding all the cards, deciding prices behind closed doors. Not exactly a level playing field, you know? That policy's the glitch that's holding back the gold star.

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(5.0)
Got the links for parts and a killer
by RONALD T

Got the links for parts and a killer installation video to fix my dishwasher in a snap. And you know what's even better? It was spot-on info and saved me a good chunk of change – we're talking hundreds! Major win with this company.

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(5.0)
Had a bit of a rocky start
by Kathleen Weber

Had a bit of a rocky start with some misunderstandings, but gotta give props to the customer support team. They swooped in and sorted things out like champs. Ended up smoothing things over in a friendly and efficient way, earning them a top-notch rating from me.

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