Reviews Summary

FastoolNow.com has a 3.7 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
5 reviews
4 stars
2 reviews
3 stars
0 reviews
2 stars
1 review
1 stars
2 reviews
Rating (1.0)

About company

With over 30 years of expertise in the construction tool industry, FastoolNow.com is a family-owned and operated business based in Michigan. Beyond online sales, customers can explore products firsthand at their showroom, enhancing the buying experience. As a proud member of STAFDA, FastoolNow.com is dedicated to meeting diverse tool needs. Their commitment to quality and service has solidified their position as a reliable resource for construction tools. Whether online or in-person, FastoolNow.com stands ready to serve customers with a comprehensive range of tools backed by decades of industry knowledge.

Key Details:

  • Location: The company is headquartered in Wayland, Michigan, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2008.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(4.0)
The company's customer service
by Terry

The company's customer service representatives addressed all my inquiries and assisted us in finding solutions to resolve our issue.

Respond as company
(5.0)
Austin was quick to answer my questions
by Mark H

Austin was quick to answer my questions about RamBoard products. He understood what I needed, assisted me in canceling an order and placing a new one on the same day, and the product arrived within the specified timeframe.

Respond as company
(5.0)
FastToolNow is a great choice
by Jason

FastToolNow is a great choice for foundation crack repair materials. Their prices are good, delivery is fast (took about 5 days to get to me in CA), and their customer service is reliable. Whenever I need these materials, I always turn to FastToolNow because they offer a solid service.

Respond as company
(5.0)
This company is noteworthy, offering
by Dan

This company is noteworthy, offering reasonable prices alongside commendable services and swift shipping. I anticipate engaging in future transactions with them.

Respond as company
(4.0)
We require six electric hose reels.
by Anonymous

We require six electric hose reels. The first reel has been successfully delivered. However, the delivery schedule for the remaining five has become problematic, with two expected in the next two weeks and the remaining three slated for the end of March, possibly. While acknowledging that factory output is beyond your control, this delayed delivery poses a concern for our timeline.

Respond as company
(5.0)
Impressive prices, swift delivery
by David Duncan

Impressive prices, swift delivery (received my order in just 5 days in CA), and top-notch customer service make FastToolNow my go-to for foundation crack repair materials. Their efficiency and quality make them the ultimate choice.

Respond as company
(1.0)
I've been a loyal customer of
by Shane Matt

I've been a loyal customer of fastoolnow for years, relying on them for my business supplies. Unfortunately, my recent order was a letdown – it arrived incomplete, and attempts to resolve the issue through contact have gone unanswered. The service, once seamless, now leaves much to be desired. Disappointing experience, hoping for a swift resolution.

Respond as company
(5.0)
Appreciate the prompt service; will
by Bryan Corrigan

Appreciate the prompt service; will certainly rely on your resources for future equipment replacement parts. Coming from Canada, the efficiency is noted and valued.

Respond as company
(2.0)
I gave them a 2 for their quick
by sam nickell

I gave them a 2 for their quick response to the missed pic product. The first order was incorrect size threaded rods of 1/2" instead of ordered 3/8". Nuts and washer were correct size. They quickly resent at no charge 4 more rods that were again 1/2" wrapped with a printed 3/8" tag. The rod size has been confirmed at the local hardware store. Decided to oversize my project but had to purchase 1/2" nuts & washer that costed $40.00 for I just want to be done with this project! Good service but poor product markings twice.

Respond as company
(1.0)
As a long-time client of fastoolnow, my business orders have generally been smooth
by Kevin Valdes

As a long-time client of fastoolnow, my business orders have generally been smooth. However, the latest order was incomplete, and attempts to contact them for resolution have been met with silence. Disappointed with the unresponsiveness, as it deviates from the usual positive experience. Hoping for a prompt resolution to the issue to maintain the trust built over the years. Communication and timely problem-solving are critical aspects that contribute to a positive client experience, and I anticipate a swift and satisfactory resolution from fastoolnow.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies