I work for a multifamily developer in Florida, and we purchased an electronic pinball machine from this company for our apartment community's clubroom. Unfortunately, the experience has been nothing short of unacceptable. The machine worked for only about three months before completely failing.
With the help of their team over FaceTime, I personally replaced the internal computer and multiple parts, a process that took weeks as each component was mailed individually from California. The machine briefly worked again but stopped functioning just a couple of months later.
We requested a replacement or refund since the unit cost over $4,000 and were told it would take about four weeks to receive a new one. That was in March 2025, and as of today, we still have not received the replacement. Over time, we’ve heard excuse after excuse — tariffs, shipping damage, another “replacement delay” and now the company has gone completely silent. Neither I nor our procurement partner (CI Group) have received a single response to multiple emails and phone calls in months.
What’s even more concerning is that the company repeatedly blamed “tariff issues,” yet their website clearly states that the machines are made in the USA. If that’s true, there should be no tariff-related delays. The lack of transparency is deeply troubling.
At this point, the issue remains unresolved, and the complete lack of accountability is appalling. This company took our money and failed to deliver a working product or any form of customer service. I would strongly warn others: do not buy from this company. They do not stand behind what they sell, and once they have your money, you will be ignored.
