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  • Jones Genevieve reviewed
    Enviroshake

    Booking the crew around distributor lead times was the tricky part. We paid a deposit, then had to nudge for a revised delivery date when the first truck slot slipped. The material is gorgeous once installed, no argument there. Still, juggling stock and weather windows felt like Tetris. If you're impatient, plan for a buffer. I do like that the warranty is tied to certified installers, but the logistics were a tad fussy for me. Worth it in the end, just not a quick in-and-out.

  • Rebecca R. reviewed
    BestHeating

    Had my cart set with a vertical column model that showed in stock, but it was actually out when they processed the order. The first email felt templated and slow, which annoyed me. Once I replied, the agent owned the mix-up and offered close alternatives or a refund. I took the refund, which hit back in a reasonable time. Decent service recovery, just wish the stock status was accurate in the first place. Packing fees weren’t an issue here.

  • Patricia R. reviewed
    Materials Market

    I ordered plasterboard and some CLS timber for a weekend job. The basket split between two nearby merchants, which they flagged at checkout, and two separate trucks came during the window I picked. Communication was simple, just a couple of emails and a text the night before. One board was substituted for an equivalent thickness I approved in chat. Paid by card, no surprises. Not having granular live tracking bugged me a bit, but delivery was smooth overall.