I had a very disappointing experience with CarTrawler. While traveling, TAP Airlines made an error at the airport involving my mother’s mobility scooter, which caused us to miss our flight. TAP acknowledged the mistake — they had pre-approved the scooter by email — and rebooked us on the next flight.
Because of that delay, we couldn’t pick up our rental car on time. I explained the entire situation to CarTrawler, including proof that the issue was beyond our control, but they refused to refund my money or honor the original week-long reservation. They also didn’t offer an alternative vehicle for the same period. As a result, I had to rent another car for one day just to reach our destination, after already paying them $1,000.
We were in the middle of an international move, and the situation added unnecessary stress. Unfortunately, based on this experience, I cannot recommend CarTrawler. They kept the full payment despite the clear circumstances. Going forward, I plan to book directly with rental companies instead of using their service.
