After I clicked the wrong date on a beauty voucher, I jumped into the 24-7 chat and explained the mistake fast. The agent was polite, clear about the deadline, and switched me to a weekday slot that actually worked. They flagged that refunds might be credit, which I accepted. Ten minutes tops, then I got the updated voucher email and used it without issues. Not perfect communication from the salon, but support kept it simple and kind of saved my afternoon.