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  • Cook Ella reviewed
    Motel

    Placed two sizes of the same set to test fit. I returned one and the refund took longer than I hoped during a sale rush, though support did reply with updates. Shipping was quick on the original order and packaging was neat. Sizing varies by style, so I’ll read recent reviews next time. I like the prints, I just want returns to move a bit faster when the warehouse is busy.

  • Abigail D. reviewed
    Paloma Wool

    My order to outside the EU looked smooth until the courier requested import taxes. Declining delivery would have meant paying for return shipping per the terms, so I paid and kept it. The garment’s design is beautiful, but the sizing leaned quirky and the fabric needs gentle care. Customer service replied, though not fast, and mostly pointed to the policy page. If you are abroad, budget for duties and read the return rules closely.

  • Tristan Weaver reviewed
    AdultRepDao

    I asked about returning an unused accessory and it took a few days to get a reply. The policy was pretty strict and shipping costs were on me, which cooled my enthusiasm. The email I finally received did answer my questions clearly. If you’re unsure about an attachment, double-check specs before you buy. The variety is great, but the return path is not as flexible as I hoped.