Ordered two dresses and, yep, different fits even though I followed the charts. The return label for one was easy to print and the drop-off took no time. The refund took a bit to reflect, which made me nervous, then it appeared. Tracking on the original delivery was fine. I like the range and prices, but I’m more careful now, checking reviews and photos closely. When it hits, it’s great. When it misses, at least returns are workable.