I followed their measurement guide and ordered a tailored jacket. The order tracker updated at each step, and the fit on arrival felt made-for-me. The care instructions were straightforward.
Created an account, favorited a few pieces, and paid with Apple Pay. Photos look accurate and shipping ETA showed pre-purchase. Packaging felt premium, though delivery ran a day late.
I asked for a slightly longer sleeve and slimmer waist. They confirmed by email with a quick sketch. Jacket arrived with those tweaks perfect. What stood out was the responsive back-and-forth and the secure, careful packaging.