I had a very disappointing experience with this company. I received a damaged dress, and instead of sending me a replacement in proper condition, they only offered store credit—and not even for the full amount I originally paid.
What’s most frustrating is that I was told they would honor the original sale price if I repurchased the dress, but they later went back on that promise and refused to do so. Because of this, I’m now out money for a mistake that was entirely theirs.
This dress was intended for my engagement photos, and their lack of accountability left me scrambling and ultimately unable to use it. Poor customer service, misleading communication, and no real effort to make things right after sending a faulty product. I would not recommend purchasing from this company.