I've ordered from them before and things were always great, but this time, it was a mess. Ordered a blanket with a picture of my son's cat who passed away, aiming to get it by Christmas. Paid extra for timely delivery. Waited nearly a month without any updates, so I reached out. Turns out, they'd finished the artwork 26 days earlier but never sent it for my approval. They finally showed me a mock-up in some "portal" and I asked them to shift the photo to the middle. Got the blanket today, January 2, and the photo’s at the bottom. Missed Christmas and didn’t follow my request. Completely let down and I’m definitely not ordering from them again.