Cozy Earth was one of my worst online shopping experiences in a long time. I bought four pajama sets for Christmas (XS, S, M, L) and every single one was absurdly small. Not “runs a little small” — wildly mis-sized across four different people.
We all traded up a size, so I only needed ONE simple exchange (XS for XL). Customer service flat-out refused because it was “past 30 days.” Meanwhile, Cozy Earth promotes a 100-day return policy — but the second I tried to exchange pajamas, they suddenly claimed that only applies to sheets. That’s not “premium service,” that’s a bait-and-switch feel on returns and a company that hides behind fine print instead of taking care of customers.
Between the unreliable sizing and the stonewalling customer service, I wouldn’t recommend Cozy Earth to anyone — especially not for gifts. If you buy their pajamas, assume you’re stuck with them.