From showroom consult to install, they laid floor protection and cleaned as they went. The technician walked us through safety basics and remote use. Felt well cared for.
Quote request was simple, inventory list helped scope it right. Crew arrived on time, wrapped furniture carefully, and communicated well. A stair issue came up, they problem-solved quickly. Standout was the calm, respectful team.
I recommend you run the opposite direction if you see the company. They used high pressure sales tactics to make me feel I would miss out on savings if I didn’t commit the same day. When putting down a deposit they told me they didn’t accept credit cards and had to do a draft from my checking account. I moved forward initially but submitted a cancellation request the next morning due to the bad reviews I read. When I finally got in touch with customer service they told me that only credit card payments were refundable, not drafts. But a draft was the only way they would let me pay. I have disputed this with my bank and filed a complaint with BBB. I still don’t have my money at this time. Stay away from Value Added Moving!