Reviews Summary

Hacked.com has a 4.4 - star rating from 21 reviews, indicating a high level of customer satisfaction!

5 stars
17 Reviews
4 stars
1 review
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
3 Reviews
Rating (1.0)

About company

Hacked.com, founded with a mission to aid individuals in critical situations, functions as a protective agency addressing cases often overlooked by law enforcement. Boasting a team of adept communicators and security experts, the platform excels in dismantling online threats and reclaiming hacked accounts. A commitment to safeguarding client privacy is paramount, with confidentiality forming a cornerstone of their operations. Hacked.com stands as a reliable resource for those seeking swift and effective solutions to cyber threats, ensuring the protection of individuals in dire circumstances through expertise, discretion, and a focus on client privacy.

Key Details:

  • Location: The company is headquartered in Asker, Norway.
  • Founders: Hacked.com was founded by Jonas Borchgrevink.
  • Foundation Date: The company was established in the year 2014.

Customer reviews

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(5.0)
Do not wait to contact Hacked.com
by Lucy

My account was hacked in July 2024. The hackers locked me out and changed my details. Facebook then disabled my account. I'm an IT professional so I tried everything possible. I even engaged an Australian cyber company who charged me a bomb for multiple sessions and then ghosted me after the first call. Despite all attempts, I could not recover my account. I never even came close. So then I reached out to Hacked, which is what I probably should have done at the very start of this nightmare. Christian will forever be my hero! His expertise, his knowledge, his passion for his work and his advice is what got me back my account within a very, very short time, just under two weeks. This company is the real deal. They are amazing! If you find yourself in my situation, connect with this team immediately! If you think you've tried everything, trust me, you haven't until you consult these guys. Thank you Christian for helping me get my precious memories back!!

(5.0)
Absolutely recommend this service! I suggest using Hacked.
by Anonymous

Absolutely recommend this service! I suggest using Hacked. Christian managed to restore both my Facebook and Instagram accounts after they were hacked and my email and phone number were altered, locking me out. I spent days trying to recover them through regular methods without success. I honestly thought they were lost. Christian was skilled, polite, and patient while guiding me through the recovery process. I wouldn't have known what to do without him. I even scheduled a short follow-up session for him to ensure my accounts were safe. Thanks a lot, Christian!

(5.0)
Facebook Account Recovered! - email and cell removed
by Mike K

DO NOT WAIT - contact Hacked.com! Not every outcome will be the same, but my experience with Christian and Hacked.com is just like every other positive review you have read. I spent 5 days in the Facebook loop. Email and phone number had been removed from my account and I tried everything. I thought my account of 16 years would be lost forever. Christian was able to get back into my account and get rid of the hacker during the first call. I cannot thank Christian enough and I will be promoting him and Hacked.com as much as I can. Thank you, Christian!

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Reply from Hacked.com

Thank you so much for your review Mike. - Jonas, founder of Hacked.com

(1.0)
Do not use!!
by Emily Bouge

I was hacked almost a year ago and hired this company to help me. I spent over 100$ for a 50 minute phone call all of which 5 minutes was used. Was verbally told by the employee of hacked that y account was shut down and if I had any issues to get ahold of them and they would make good on making sure my account was indeed deleted. Fast forward to today my account was not deleted and now this company wants more money to do what they already promised. They are not trustworthy and do not care about the people's lives this effects. Save your money.

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Reply from Hacked.com

Dear Emily, Thank you for your feedback. We apologize for any confusion or frustration you've experienced. However, we would like to clarify a few points: Consultation Fees: Our service fees were clearly communicated before your consultation. The 50-minute maximum call time is a standard part of our consultation package, which you agreed to and used. We understand you expressed concern about being charged for our services prior to hiring us, as mentioned in your message: "Wow, what a joke this is how you help people? Charge them? This is so disappointing." Our services, like many professional services, require a fee to ensure quality and dedication. Account Closure: Our records indicate that we successfully removed your Facebook account as requested. We did not offer any guarantee regarding future account recovery or resurfacing, as we cannot control third-party platform actions. Follow-Up Support: We strive to assist our clients effectively. While we encourage reaching out with any concerns, any additional work or requests beyond the initial consultation may incur further charges, which is standard practice in our industry. As a gesture of goodwill, we would like to offer you a 50% reduction if you wish to set up a new consultation with us. We hope this will help address any remaining concerns and provide the support you need. Best regards, Jonas Borchgrevink Founder of Hacked.com

(4.0)
I have no complaints
by Gibbs

l've had this monitoring service for 3weeks now, and it definitely serves its purpose as one of my tools for effective employee monitoring in my business. It allowed me to keep track of the messages and files that were sent and received on our company's devices. It actually increased productivity because the installation of a monitoring software from Macio spy team encouraged our employees to focus on work during work hours... If you need to track and target messages, calls, location, history and all social media they are perfect for your job

(5.0)
What can I say, from start to finish the service I got was superb.
by Anonymous

What can I say, from start to finish the service I got was superb. Christian was so helpful and managed to recover both my personal and business Facebook pages after they got hacked and suspended. 5 star doesn't seem enough, more like 11/10 in my book! Yes, there were some parts I had to do myself, but with their help and expertise, the whole process was clear and easy to follow. Can't thank you enough for your assistance and support!

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Reply from Hacked.com

Thank you so much for your kind review. Best regards, Jonas Borchgrevink Founder of Hacked.com

(5.0)
Christian really helped me stay calm during
by Erika

Christian really helped me stay calm during the whole problem I faced. He gently guided me through the issue, explained steps to fix my account, offered options when we faced some obstacles because my situation was quite serious, and made sure to check in until everything was sorted out. He was practical and told me to stay patient, which was just what I needed. I’m glad to say that by following his guidance, my account is back to normal.

(5.0)
I had a great chat with Aaron Weaver
by Sheila Ansah

I had a great chat with Aaron Weaver to fix my hacked Instagram account. Aaron is really kind! In just 30 minutes, he got me back into my account, kicked out the hacker, and gave me tips on how to keep my info safe. For the 2 days I couldn’t access my account, I thought I had tried it all, but I was wrong. I would strongly recommend Hacked and Aaron. Thanks so much!!!

(5.0)
My Facebook page got hacked.
by Keith

My Facebook page got hacked. I felt so helpless, especially since it's linked to my business. The hackers even said I was leaving my own company! A friend suggested hacked.com. Aaron helped me in just 1 hour on a ZOOM call, and now my page is back and secure! It only cost $90, which is fair. Totally worth it! If you're in a similar situation, give them a call ASAP!

(5.0)
these people have the MVP
by Jo ooe

these people have the MVP of customer support! I went for the high-tier service, and boy, was it worth every single penny. Not only did they fix my issue, but they also dropped some knowledge bombs on me – total pros. If I ever run into a tech hiccup again, you can bet I'm coming back here. And oh, you best believe I'm singing their praises to all my pals in need.

(5.0)
I had a wonderful time!
by Tami B

I had a wonderful time! At first, I doubted I would retrieve my Facebook page, but I was mistaken! The methods for recovery were effective! Greg was always upbeat and helpful during this process! He replied fast to my emails and was understanding in the meetings. He ensured my accounts were well-protected to stop any future hacks. I strongly suggest this company!

(5.0)
Huge shoutout to Hacked.com
by Belinda D

Huge shoutout to Hacked.com, especially Aaron! Dealt with a total hacking nightmare, and this dude guided me through the chaos. Walked me through the steps to lock down my data and social channels, making sure those online predators stay in the shadows. Major props for the patience and top-notch service. Solid 5-star rating from me for the stellar support!

(5.0)
My Facebook got hacked nearly two years ago.
by Katerina

My Facebook got hacked nearly two years ago. I thought I'd never get it back. I tried many companies, none helped. I asked Hack,com if there was hope. They said yes. I had a zoom call with Jessica. She said I'd get it back. It took 5 months, but she helped me. They're a great company. I recommend Jessica and Hacked.com. Thank you, Jessica and Hacked.com!

(5.0)
Christian was very nice, polite, and patient!
by teri iverson

Christian was very nice, polite, and patient! He helped me recover and secure my email, Instagram, and Facebook. It took a few tries, but I couldn't have managed without his support. My identity was stolen, starting with my email, and then affecting Facebook and Instagram. I’m glad I found hacked.com and will definitely recommend it to friends in need.

(5.0)
Christian & Aaron were really
by Courtney S

Christian & Aaron were really great! They made it super simple on Zoom, just shared screen and guided me through. After two weeks of losing my Facebook, I got it back thanks to them! I was really stressed when the hacker started sharing my address and selling fake stuff, but Hacked gave me peace of mind. They delivered as promised! Big thanks to them!

(5.0)
The technitian that helped me was very nice and knew alot.
by francesca cable

The technitian that helped me was very nice and knew alot. She showed me what to do, step-by-step, so easily. My Facebook got hacked, and I spent three days trying to fix it with no luck. She fixed it in 20 minutes. She kicked the hacker out, got me back in, and helped me set up better security. I totally recommend to everyone.

(1.0)
Seriously, it's like they're more
by Toni McDowell

Seriously, it's like they're more into pushing for longer sessions than actually giving a hand. You're there for some help, not a sales pitch, right? Kinda feels like they're more about the clock than your concerns. Not the vibe I was hoping for, to be honest. Hope they get their priorities straight.

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Reply from Hacked.com

Dear Toni, Thank you for your feedback. We apologize if it seemed we were pushing for longer sessions. Our security experts sometimes recommend additional time to ensure comprehensive solutions to your concerns, especially if you booked our short call of 25 minutes as a first time client. To make up for your experience, we'd like to offer you a 50% discount on your next session. Please contact us to schedule it at your convenience. We appreciate your input and are committed to improving our service. Best regards, Jonas Borchgrevink Founder, Hacked.com

(5.0)
Greg was very informativ, respectfull
by Scott

Greg was very informativ, respectfull and genuinely seemed interested and invested in helping me resolve my issue, which was the hacking of my Facebook page. This was a distressing event in my life, and the tips he gave me ultimately helped me "win" my case and get my identity back! THANK YOU!

(5.0)
Christian is great! Very skilled and patient!
by sylvia

Christian is great! Very skilled and patient! I lost access to my Facebook page with over $1 million followers, and Christian helped me not just to get it back but also quickly. I'm so thankful and pleased I found this company.

(1.0)
Terrible experience
by Amy Lowery

Tried connecting with them with link they sent and it wouldn’t connect. By time I got them on line they said we can’t help u only have 8 min left . I would have to pay again .

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Reply from Hacked.com

Dear Amy, Thank you for your feedback regarding your recent experience with Hacked.com. We understand your frustration and would like to clarify the situation based on our records. Addressing the Session Issues: 1. Initial Contact: Our records indicate that you did not notify us of any connection issues until our service agent reached out after waiting for 15 minutes into the scheduled session. 2. Follow-up Attempts: After receiving no response from you initially, our agent provided a new Zoom link and reached out twice more within a 20-minute window to assist you in joining the session. Unfortunately, we did not receive a response during that time. 3. Service Reliability: We use Zoom for our meetings, and on the day of your appointment, there were no reported incidents with Zoom's service. All other clients, including those scheduled with your assigned agent, connected without issues. 4. Technical Difficulties: It appears the connection issue was not on our end. We strive to ensure a seamless experience for our clients and regret that you encountered difficulties. Refund Policy and Next Steps: As per our policy, sessions are reserved specifically for each client, and our agents dedicate their time accordingly. Given that the connection issue was not reported until after the session began and considering our multiple attempts to resolve it, we are unable to provide a full refund. However, we value your experience and would like to offer you a 50% refund if you schedule a new session with us! Moving Forward: We hope this clarifies the situation. We are committed to providing exceptional service and would like to ensure your next experience with us is smooth and productive. Thank you for understanding, and we look forward to assisting you further. Best regards, Jonas Borchgrevink Founder of Hacked.com

(5.0)
Christian is a real Facebook pro!
by Robert

Christian is a real Facebook pro! I was so worried my FB was lost forever, but he guided me step by step and got it back. Amazing service. Thanks a ton!

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