Fireplace and Chimney

7 reviews

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Trustpilot

4.7
Better Business Bureau

4.0
Yelp

2.8

Business information:

[email protected] https://fireplaceandchimneyauthority.com 630-279-8500, 630-697-6071

United States 120 E. Lake St. Elmhurst 60126

Reviews Summary

Fireplace and Chimney has a 3.9 - star rating from 7 reviews, indicating a low level of customer satisfaction!

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About company

In the mid-nineties, two visionary partners initiated a local chimney company, focusing on repairs, cleanings, and inspections to enhance home value. Over time, customer feedback spurred an evolution, leading to the birth of Fireplace and Chimney Authority. Today, with two customer-centric locations, their commitment to an unparalleled experience sets an industry standard. The company goes beyond traditional services, offering an extensive range of fireplaces and outdoor living items. Guided by a knowledgeable team of industry experts, Fireplace and Chimney Authority seamlessly navigates customers from initial design concepts through purchase and installation, ensuring confidence and ease throughout the entire process.

Key Details:

Location: The company is headquartered in Elmhurst, Illinois, United States.
Founders: Adam McMahon - President at Fireplace and Chimney Authority Inc.
Foundation Date: The company was established in the year 1992.

Customer reviews

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(1.0)

My experience with your service

by Margaret December 15, 2023

My experience with your service personnel left much to be desired. The individual spent a remarkably brief amount of time on the cleaning and inspection, which seemed subpar at best. Rather than focusing on the essential tasks, a significant portion of the visit was dedicated to attempting to upsell additional services. Despite discussions about utilizing a ladder to inspect the chimney, no ladder was ever brought out from the truck. This was disappointing, especially considering that previous service providers managed to perform thorough cleanings and inspections both from the inside going up and from the outside going down. What added to the dissatisfaction was that, despite the lackluster service and unfulfilled promises, the initially quoted price remained unchanged. This inconsistency between the promised service and the actual execution raises concerns about the transparency and reliability of your company's practices.

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(4.0)

Absolutely impressed with

by John Evans December 19, 2023

Absolutely impressed with the exceptional professionalism and friendliness displayed by everyone at the company. While we encountered a minor setback due to a slight miscalculation in measurements, it resulted in a longer project duration. Despite this hiccup, the end result exceeded our expectations—our fireplace is truly stunning. Without a doubt, we would gladly choose this company again for any future projects. The overall positive experience and the final outcome have left us thoroughly satisfied.

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(2.0)

While I appreciated the overall quality

by Carol Niec December 17, 2023

While I appreciated the overall quality of service provided by the company, I couldn't help but feel a bit let down that they failed to mention a $100 off coupon for fireplace cleaning when I scheduled my appointment. It was disheartening to discover this discount from my neighbor after the fact. I believe transparent communication about available promotions would greatly enhance the customer experience and ensure that clients are aware of all potential cost-saving opportunities from the outset.

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(5.0)

The technician did a good job.

by L Curran March 17, 2024

The technician did a good job. He came on time, worked hard, and made sure to check measurements multiple times. We were told a while back that we needed $900 worth of changes because wrong size things were installed, but he sorted it out. We're happy with the outcome, and he left the house clean and the fireplace ready to use.