Paperwork felt intimidating at first, but the online forms and guidance made registration simple. During the first consult, they explained the proposal steps and what milestones to expect. The portal emails kept me on track with reminders, and the team clarified a couple items I misunderstood. I had one anxious week waiting on a creditor response, which they prepared me for, and then things moved. I felt reassured by the structure and the clear fee disclosures.