I contacted Midi Health for BHRT. I had a virtual appointment, which I explained to my "personal" clinician my goals for BHRT, and she answered the questions I had. She explained that if I messaged her, it may take a few days to respond, which I clearly understood she had other patients. She told me she was sending in a prescription. 3 weeks later, after numerous messages and calls (and btw you can't actually speak to a person, you have to leave a message), and finding an actual phone number was like searching in a black hole, still no prescription. I again called and was finally able to speak to someone, whom I could barely understand, and he told me he was assigning me a new clinician and was making another appointment for me. After I've already paid $250, I was being forwarded to someone whom I'd have to have another conversation with and explain myself all over again. In between all of this, I tried to pay my bill online numerous times, and it kept coming up there was an error, try again later. Again, messaging the billing department, no answer. On the day that I finally spoke to someone 3 weeks later, I suddenly received a message that my prescriptions were being sent in my someone other than my assigned clinician. No apologizes, still no contact, just a message. I've lost my confidence and trust in Midi Health and will no longer be using.
