Reviews Summary

Luna Physical Therapy has a 3.0 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Luna offers at-home physical therapy to enhance strength, manage conditions, and aid in recovery. Traditional therapy often exhausts both therapists and patients, with many not completing their care. Luna addresses these issues by providing treatment in the comfort of patients' homes, eliminating the need for travel and waiting rooms. The company ensures continuity by assigning the same therapist for every session and keeping costs low. As the exclusive provider of physical therapy for AARP members, Luna is recognized for its high-quality care.

Key Details:

  • Location: The company is headquartered in Nashville, Tennessee, United States.
  • Founders: Luna Physical Therapy was founded by Ryan Gaffney, Palak Shah, Lily Beltran.
  • Foundation Date: The company was established in the year 2018.

Customer reviews

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(1.0)
Luna may work fine for simple treatments

Luna may work fine for simple treatments, but they aren't prepared for more complex procedures like major surgery rehabilitation. I underwent a total knee replacement, and the therapist lacked even basic physical therapy tools like step platforms, non-slip pads, and folding chairs. Without the proper equipment, the therapy for my joint replacement ended up being ineffective and, frankly, unsafe. For example, the therapist used a resistance band that was too small and lacked padding. As a result, I still have a visible mark on my ankle from the band digging into my skin weeks later. This was careless and unprofessional. In response to Luna's reply: It wasn’t a large number of sessions, and I stopped after my surgeon approved it, following the injury caused by the therapist. Also, you might want to be cautious about sharing details of my sessions, as you could be breaching HIPAA regulations.

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(3.0)
My surgeon recommended using Luna

My surgeon recommended using Luna for my upcoming knee surgery, but I'm not too happy with their scheduling. They only offer PT sessions at 5 or 7PM, and the earliest available slot after my Monday surgery is Wednesday. I thought PT was supposed to start right away. I think I'll skip Luna and just have my wife drive me to a nearby Physical Therapy center instead.

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(3.0)
I have a knee replacement coming up

I have a knee replacement coming up, and my doctor suggested Luna. Their PT slots are at 5 or 7 PM, which isn’t great. Plus, my surgery is on a Monday, and the first available appointment isn't until Wed, Thurs, or Fri. Isn’t PT meant to start sooner than this? I guess I’ll skip Luna and have my wife take me just one mile to a nearby Physical Therpy instead.

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(5.0)
Ian has helped me in so many ways, and I'm really

Ian has helped me in so many ways, and I'm really thankful to Luna for connecting us. He’s a true expert, smart, kind, and very PATIANT! Thank you everyone, as I tried 4 other services before I was lucky enough to find Ian Jones!

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