I grabbed frozen roasted chile and some pantry items. The insulated box arrived with dry ice, though a couple packs were slightly soft on the corners by the time it reached me. Their help page said that can happen and it is still safe if chilled, which matched the texture once refrozen. The chile tasted legit and made great enchiladas. Shipping is not cheap for heavy frozen items, but the quality made it worthwhile. I would order again when I run low.