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  • Jen reviewed
    PuraU

    The company suffered long delays with restocking. After being silent about it for a while, they sent an update email through offering a free bag of gut health to make up for the delay. To claim, I just had to reply and accept the offer, which I did. I then get another email that says "Ooops, your order has already been delivered, that offer isn't for you" but my order hadn't been delivered. It wouldn't even be shipped by them for another week. I received my order and there was no free gift. I emailed them about it and they just lied and flip-flopped and offered me a useless discount code instead. Basically, in short, their customer service is really poor and uncoordinated and they treat their customers like idiots. It seems like a business that has very little control behind the scenes. I wouldn't recommend them.

  • miles barnes reviewed
    Kitsch

    Clicking through checkout, I somehow ended up with a subscription toggle on a hair oil set. I messaged support and they reversed the extra charge and adjusted the plan without making me jump through hoops. The exchange felt human, not robotic, and they confirmed everything by email. Products are cute and mostly useful, and I appreciate that the help team owned the fix quickly.

  • Charlotte Myers reviewed
    ADSS Laser

    I felt satisfied after training and first test passes. The device quality is solid for the price bracket. Manuals had a few language quirks, but the tech team answered questions over video. Warranty terms were explained and spare parts availability was reasonable. For a med spa on a budget, it works if you’re patient with documentation.