Rented from the Fort Lauderdale Airport location. I booked my reservation online, and although I was able to reserve a car on the website, I couldn’t check-in to skip the counter at pickup. I also couldn’t get any help over the phone, since Dollar doesn’t have a phone support option.
However, when I arrived, Katelyn at the counter really helped out! She was super friendly, really helpful, and prepared for my arrival. She made sure I got on the road fast and with no issues! Plus, she even gave me an upgrade because of the problems with the website!
Dollar, you really need to improve your website and offer phone support!