Lifesafer.com

Did the job, be organized

Phone rep set my appointment and emailed state-specific forms. Install was tidy. I kept every receipt, called early about a warning, and avoided a lockout. Billing questions took a few tries to reach a human, but the local shop was helpful.

First rolling retest nerves

That beep hit at a light and my heart raced. I passed, exhaled, and noted the timing. It’s stressful until it’s routine.

Install quick, billing picky

Online enrollment was simple and they booked me same day. Tech explained breath tests and frequent retests while driving. Device worked fine after a week. Phone support is harder to reach during peaks. Keep every receipt. The fast scheduling and clear training stood out.

The company is managed by experts in the field

The company is managed by experts in the field, and the leadership shows great care and strong values! The name of the program is great too! You are a real LIFESAVER! Best wishes, Sonia Ruiz

Only thing I can say is I needed a copy of my install

Only thing I can say is I needed a copy of my install certificate and I could not reach anyone at this moment. I need the papers to get my driver's license and now I have to wait to be called.

Joshua was super nice showing me how evrything works

Joshua was super nice showing me how evrything works and made sure all my needs were met. A+++ Thanks!

I got help with all the updates I needed and my agent

I got help with all the updates I needed and my agent was very kind, knowledgable, and professional throughout.

Horrible knowledge and training

My original site did not train me appropriately my alleged offense is Washington. I live in Oregon. They had me drive all over Washington to get some ID needed to track my success and when you remove the device and what I needed to do to make sure I crossed my t’s and dot my i’s. Nobody with lifestance knew how to navigate the Washington state deferred prosecution. My first installment site was equalities but they didn’t tell me that. Nobody told me about a 5 day grace period would be a violation. I went somewhere else and wanted my calibrations every 60 days. I have health issue and I’m agoraphobic. The said the software wouldn’t let them. I told them Washington said u could do every 60 days. It they couldn’t figure it it. So every 30 days I had to treat k to hillsbiro from south of tualatin. It was the worst my 12 months was up in May. I I had my device saying May 25 and the state said May 31 supposedly. I waited until the 31 and they said I was supposed to bring it in on the 15 th and I was violated and needed to keep the device another 6 months. WHAT! I have been sober since 2021. No violations but they said I got it in late and it was a state law. Even if I brought it the 25th I would have to come back again in the 31st both at full cost$250 now another 1500-2000 with the shop charges and the lifesaver charges. I left a google review and they gave lip service. Left a voicemail without a direct number or contact name I’ve called back because I basically have to duck it up Because Washington licensing never answers the phone. Lifestance takes at least 1-2 hours and the same with chat. The chat holds your computer hostage so you can’t work in anything if you sit and wait the screen saver come up and kills your session. I they should reach out to Washington and tell them it was their negligence. If they would just own up to it or at least compliment my cost for the additional cost. I list my job with major layoffs in January. My unemployment makes me not eligible for foidstamps. If I was on food stamps I get it for free which is not ok. That’s another issue. The poor trimming and service created this circumstance. I’ve more than paid the price for my one mustake. I hurt myself and then they take advantage. Again even with the 35 as their date and the state at the 31 then it would be a violate i would pay double. If I would have had the 60 day calibration this could have been prevented.

The local store was really helpful and clearly

The local store was really helpful and clearly explained everything with great customer care. The person I talked to on the phone was also well informed and nice to talk with.

Alright, the first person I spoke to was not truthful

Alright, the first person I spoke to was not truthful, but the second person was really good and helped me a lot. I appreciate his honesty and that he didn’t try to trick anyone.

Christian is truly a great part of this company and team.

My mom and I had the nice chance to talk with him, he has amazing customer service skills!!! Christian showed kindness and understanding with the stress and problems I’ve been facing. His eagerness to help and friendly tone didn’t go unoticed. Thanks again Christian, for really listening to us, not just hearing us, for all you did.

1 star is too many

This company is super corrupt, their operators are terrible at their jobs, then their device sucks, then they charge you hundreds of dollars for their faulty equipment.

Tawana was very helpful, kind, and understanding

Tawana was very helpful, kind, and understanding. She did everything she could to make sure the experience was great, especially given the reason for my call. People like her really make a difference. Even though I’m an hour further away from this company than I would be with others, I chose to go with them because she made the whole process so easy. It was really nice working with her.

Towanda was so kind.

Towanda was so kind. Like others have said, she really seems to love what she does and gives off a good vibe to everyone she works with. You’ve got a great worker on your team, and she’s a real standout. In customer service, making a good impression is key, and she nailed that from the start. Much respect. Excited to give you more updates soon. Shoutout to Ohio and Towanda. One love 💖 from Minnesota

I wanted to acknowledge your staff member Pam E

I wanted to acknowledge your staff member Pam E. for her skilled and helpful support. Pam assisted me with my questions that needed a personal touch. She was polite and gave me clear advice in a very professional way. As a customer, I value your company for employing such great team members, thanks!

Damon was fantastic!

Damon was fantastic! He was polite and helpful! He shared his knowledge, answered every question, and made us feel at ease. I wish all customer service reps were like him! Thanks, Damon! We knew we picked the best IID service when we spoke with him, especially after dealing with Intoxalock!

What a human being.

Ma. Twanda Rozier truly stood out with her kindness, professionalism, and knowledge. She was incredibly patient, making my experience with the company transparent and pleasant. She's definitely an asset to your team, providing "World Class Customer Service and Delivery".

I recently encountered an incredibly

I recently encountered an incredibly heartwarming customer service interaction. The representative, whose name unfortunately escapes me, exhibited genuine care and even shared personal insights on a parallel life situation. In a time when I'm feeling unloved, this unexpected connection left a lasting impact. Grateful for the experience.

I decided to give LifeSafer a

I decided to give LifeSafer a shot after using Smart Start because my new ride is all about that modern tech life. Started off a bit bumpy – discounts and credits they promised didn't show up. Cue a bunch of phone calls and an email hustle. After a bit of back-and-forth, got a call saying they fixed it up, credited my account, and adjusted my monthly rate like they promised. So far, so good with the fix-up. Let's see how the road ahead treats us. Happy enough with the resolution they threw my way.

Drove an hour to get my ignition

Drove an hour to get my ignition interlock sorted in Columbia, Missouri. Already paid up with Lifesaver, or so I thought. The shop said they couldn't calibrate without more moolah sent Lifesaver's way. Called Lifesaver for backup, and the rep was cool, trying to fix things up. But then, enter Shelly – rude vibes central. An hour of unpleasantness later, still not calibrated. October payments, late fees – it's all a mess. Shelly didn't even listen to Lifesaver's fix-it advice. Not a fan of this joint, gonna scout for a friendlier spot or ditch this device till May. Avoid the headache

So, I'm looking for a quote

So, I'm looking for a quote, right? I give them all the info I think they need, and what do they do? Schedule me an appointment first and drop the pricing bomb last. Seriously? Cancelled on them pronto when I found a better deal elsewhere. Not the smoothest start, to be honest.

The process lacked simplicity

The process lacked simplicity and proved to be time-consuming. Attempting to obtain pricing required spending 20 minutes setting up a file and appointment, which was a frustrating and inefficient experience. A more straightforward and user-friendly approach to pricing information would greatly enhance the overall process for potential customers.

I had a terrible experience

I had a terrible experience with this company. The customer service was subpar, the product quality was poor, and the overall process of using or trying to discontinue anything related to Lifesaver was frustrating. Additionally, they work with auto shops that caused damage to my ignition, leading to an unexpected expense. Overall, my experience with them was just terrible.

DO NOT choose this company

DO NOT choose this company for an interlock/breathalyzer. This company rapes its customers. I have had TWO devices malfunction. I’m currently stranded on the side of the road because their device. I have not blew a dirty sample that would’ve sent me into a lockout. I pulled over when all the lights randomly came on . Then when I tried restarting my vehicle , it sent me into a lockout. I’ve been sitting here since Friday night and it is now Sunday. I have to wait until Monday because the service guy doesn’t work the weekends. LifeSafer’s only offer was for ME to pay to tow it then they would reimburse me. I don’t have money to tow it an hour and a half away… Last time this happened , I had to pay the service guy to come meet me when it was clearly the malfunctioning device . He even had to replace it! Screw this company . Good luck getting them to answer the phone when you need them the most! GO WITH INTOXALOCK INSTEAD.

This company and their product

This company and their product are simply terrible. Trying to reach them by phone is an exercise in futility; it's as if they've vanished into thin air. There's no other contact information available, which is beyond frustrating. Every time you need something done, they slap on additional charges. Frankly, they're not deserving of government contracts. On top of that, their equipment seems to have a mind of its own, and it malfunctions constantly. They'll set up appointments, and then, like clockwork, the system conveniently goes under maintenance right when you need it the most.

It is really outrageous

It is really is outrageous how much money these companies are making off fraudulent alcohol tests! Even though you've installed it, I won't be using it because it'll detect ketones which don't actually get you drunk. If you were to drink a bottle of nail polish remover, you'd be in serios trouble, yet it would register as a failed alcohol test and you'd be out $185. It almost looks like Washington state is getting a kickback to look the other way, something to be considered.

An extremely negative experience

I had an extremely negative experience with Lifesafer.com, and I cannot recommend them to anyone. They took my money but provided no assistance whatsoever. Their device is extremely unsafe as it requires you to blow and hum while driving, putting you at risk of accidents. The system frequently malfunctions, causing lockouts and unnecessary charges. The customer service is unprofessional, with conflicting information and no resolution to issues. Moreover, the camera attached to my car keeps slipping off, and despite promises, it was never fixed. I strongly believe that this company's practices are dangerous and unjust, and I am considering taking legal action against them. If anyone else has had similar experiences, I encourage you to contact me via email to explore the possibility of a class action lawsuit against Lifesafer.com.

An exceptional experience

I had an exceptional experience with Lifesafer.com, all thanks to Andrea Beasley. Her customer service was outstanding, and she went above and beyond to ensure I got a quick appointment. She even made sure there was a comfortable lobby where I could wait. I can't thank Andrea enough for her amazing service! Lifesafer.com is lucky to have such a dedicated and helpful team member like her.