Reading the care checklist, then watching a short verification video with a breeder contact, I felt my nerves drop. Not perfect, but it gave me confidence to proceed carefully.
Support answered within a day, canceled the subscription per my request, and refunded a recent charge. Clear steps and a friendly tone. Appreciated the help.
The stitching and hardware gave me confidence on first walk. After a few rainy days, I still felt reassured by the material. Minor color fade, but function is great.