Building my dog’s plan was clear, with feeding amounts calculated for me. First box arrived frozen solid with labeled patties. The portal let me pause for vacation easily. My picky Aussie actually licks the bowl now.
Claims support replied next business day, polite and specific. They requested additional records which slowed things. My question was answered and paid, just wish it was faster.
Our puppy came home bright eyed with clear vet records and a microchip. Staff stayed in touch about timing and food. It’s not cheap, but we felt supported and our pup is thriving.