Unboxing the custom plush of our old cat hit me right in the chest. The sneak peek had looked good, but seeing the markings and the little chin spot in real life was something else. We uploaded several photos and answered a few style questions at checkout, easy enough. Packaging was careful and the note about caring for the airbrushed areas helped. It’s not the same as having him here, of course, yet it brought comfort to our kid and to me, too.