After my internet provider updated my router, my Whistle stopped connecting. I spent two weeks trying every fix support sent by email, but in the end they told me I’d either need a different internet provider or a Wi‑Fi extender just to change certain settings my router wouldn’t let me access. The frustrating part is that these are basically old Wi‑Fi 5 settings, and using them would slow down the rest of my devices. That defeats the point of paying for faster internet, especially since I work from home.
I bought the extender the customer service rep recommended over the phone and made sure everything was set the way they said. Even after trying to get it working, it still failed, and then they told me it wouldn’t work anyway because I couldn’t change the WPA2/WPA3 setting. After more dead ends and no clear help, I asked for a refund and decided to switch to a different dog tracker.
It’s hard to understand why Whistle doesn’t seem to be updating their hardware for newer Wi‑Fi standards. In my view, that’s going to keep costing them customers. I get wanting better battery life, but there should be other options. A Whistle Wi‑Fi extender, like the kind used with Hue lights or Ring devices, would make a lot of sense. Since that doesn’t appear to be in the plans, I’m done with them. Two years of subscription and the hardware cost feel wasted.