I ordered the Christmas jingle bell ornaments that are personalized. See pics. Gossby sent proofs of the ornaments in my confirmation. All seven of them have the name and year in alignment. When I receive my order, four of them were not aligned at all. They told me they could not be fixed and that it was normal for the print to not align. I paid $100 for seven ornaments. They refunded me $41. I'm stuck with a set of family ornaments that are not usable. And there's no way to directly review their products on their site. Very disappointed.