Chat replied within an hour and answered my eligibility question clearly. Issue resolved, but I kept getting marketing emails afterward until I unsubscribed.
They asked the right questions and verified everything. I took a bit less than I hoped, but I valued getting liquidity now instead of waiting years. Communication was steady and direct.
Shared the note docs, got an indicative in 48 hours, and closed a week later. Diligence was thorough but not painful. Discount to face value made sense for speed. Funds hit right when they said. Professional team.