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  • Rebecca R. reviewed
    BestHeating

    Had my cart set with a vertical column model that showed in stock, but it was actually out when they processed the order. The first email felt templated and slow, which annoyed me. Once I replied, the agent owned the mix-up and offered close alternatives or a refund. I took the refund, which hit back in a reasonable time. Decent service recovery, just wish the stock status was accurate in the first place. Packing fees weren’t an issue here.

  • Patricia R. reviewed
    Materials Market

    I ordered plasterboard and some CLS timber for a weekend job. The basket split between two nearby merchants, which they flagged at checkout, and two separate trucks came during the window I picked. Communication was simple, just a couple of emails and a text the night before. One board was substituted for an equivalent thickness I approved in chat. Paid by card, no surprises. Not having granular live tracking bugged me a bit, but delivery was smooth overall.

  • Chloe Gibson reviewed
    Ezarctools

    Carbide multitool blade chewed through trim with buried nails. Life span beat my old bi-metal. Delivery was quick and the interface fit my tool perfectly.