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  • Lesly D. reviewed
    Prime Publishing Studio

    I came into this project with a manuscript I'd been sitting on for years. I kept tweaking it but never felt confident enough to move forward. Working with a publishing service finally gave the book some direction. The editor helped identify what was holding the story back and suggested changes that made everything flow better.

  • Richard Janson reviewed
    Mixam.com

    After 15 years using an American book printer, I switched to Mixam to have my project printed here in Canada. Initially I uploaded the project November 20 and was surprised that they gave an "estimated date" of December 9th for delivery, which is much longer than most of their competitors for this kind of project. Initially I was told that my art was fine, then a day later was told that they had made an adjustment to the cover for the bleed. I signed off immediately. That was November 24. I noticed the estimated date was now December 11. On December 11 I failed to get any shipping info, so inquired about when my project would be ready. Without apology, explanation or an offer of compensation, they updated my initial file to say the "estimated date is December 29." Meanwhile, the American printer was still offering to get my project done before Christmas if I shipped my art by December 16. Their standard response is that everything is an estimate, and evidently those "estimates" aren't even close to reality. Tired of their lame excuses. Their estimate should really be "whenever." I have more than 40 years experience dealing with printers -- nobody credible delivers such terrible customer service.

  • Stuart Croall reviewed
    Gelato.com

    I've been using this gelato service for a while, but things have gone downhill lately. Imagine having customers waiting over two weeks just for mugs! When people order something inexpensive, they expect it to arrive quickly. A business that takes two weeks to ship a mug isn't exactly winning any awards. I'm not sure what's going on, but the customer service responses are far from genuine—more like generic nonsense. After 90 minutes of back-and-forth, they finally refunded me around £50. But I'm guessing I'll be in the same situation again soon. Oh, and they had the nerve to bump up my prices by 10% today! I'm definitely considering a new supplier after the holidays.