Addressing Trustpilot reviews seriously is our practice, ensuring personalized responses. However, we've encountered instances where former employees misuse this platform to express grievances, impacting our overall rating. Despite clarifying that such cases are unrelated to customer service, a one-star review persisted. This matter warrants careful consideration to maintain Trustpilot's focus on genuine customer experiences. We appreciate your attention to this issue, emphasizing the platform's purpose in evaluating customer satisfaction rather than facilitating ex-employee criticisms. Thank you for your understanding.