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  • Lawrence M. reviewed
    FanShield.com

    I had to navigate the refund process, and honestly, it went smoother than I expected. Submitting the paperwork was straightforward, thanks to the helpful support from their team. They were there every step, guiding me through the whole thing. It's hard to imagine why anyone wouldn't choose this insurance. Their assistance gave me peace of mind, and I know I'll definitely rely on them for future trips. The experience was reassuring, and I'm genuinely grateful for their support. It's comforting to have such reliable insurance backing you up. Can't thank them enough for being there when I needed it!

  • Purple Butterfly reviewed
    FanShield.com

    Getting my refund was a bit of a journey. After my accident, I submitted a request, but then they needed a doctor's note. It took a while to get it because I had to wait for my follow-up appointment. I misplaced their email asking for more info, so I had to call a number with just a recording directing me to email them. Their automatic email reply said I'd get a call in three days with their decision, so I was waiting for the call and not really checking my email. Turns out, the approval and instructions were sent by email. Maybe updating the email to reflect that would help. Overall, the money part was easy, but the communication needs some tweaking.

  • Stephen reviewed
    FanShield.com

    I thought buying insurance for my event tickets was a smart move, but when I got sick and couldn't go, it turned into a hassle. I stayed home in bed all weekend, feeling awful. When I reached out for a refund, they turned me down because I didn't have a doctor's note. It's frustrating because not everyone runs to the doctor for a cold, right? I felt like my situation wasn't even considered. It just seems unfair, especially when you're genuinely unwell. I definitely won't be buying coverage from them anymore. I expected better understanding and support in such situations. It's disappointing when you rely on something and it doesn't come through.