Purchased a Lenovo Legion Go 2 with the Z2 Extreme Chip on the 10th of November. I was informed delivery would be by the 14th. The delivery never happened and the ETA got pushed back to February 2026. I called up to cancel a week later, i was told that 'the manufacturer needs to confirm cancellation' before a refund can be issued. This is categorically false and in direct breach of UK consumer law. My contract is with Littlewoods, not Lenovo. I called to raise a complaint and was told a manager would call me back. This never happened, the manager said it was a 'customer service issue' ... customer service are mandated to call back within 3 days. I'm now two days in and they've made no attempt to contact me. The order is still not cancelled in the account portal and no refund has been provided. I've had to engage my bank to process a chargeback as this company are completely inept in handling the most basic requests. Avoid at all costs! Take your hard earned money elsewhere.
