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  • Foster Wesley reviewed
    North American Jackets

    Support answered in a few hours, explained tailoring options clearly, and helped swap sizes. Not overly chatty, just helpful. My question was resolved without back and forth.

  • Megan Johnson reviewed
    Oxknit.com

    The ads caught my eye right away because the retro, vintage-style designs were so cute. I used my first order as a sizing test and, even after seeing reviews saying to size up, I still went with our usual sizes. As expected, they ended up being a little snug. I reached out to customer support to handle an exchange, and everything was handled easily and fast, with the replacement sent out in the larger size. It was honestly the most responsive support I’ve dealt with through an online clothing order. The quality was gorgeous, and I got tons of compliments at work from both the faculty and the high school students—I’m a teacher. I’m already planning to order several more designs as Christmas gifts.

  • Emily Thompson reviewed
    Missacc

    I’m very disappointed by how little Missacc tells you about returns. I ordered a dress that ended up being too large, and before buying I checked their returns policy, but there was nothing clear about the extra charges I’d later be expected to cover. After I asked to return it, I was told they would take off a 10% restocking fee, any promotional discounts, and the original shipping charge. On top of that, I could also be liable for customs duties when sending the dress back internationally. It’s hard to make a proper buying decision when those costs aren’t explained up front. I understand that international returns can come with shipping expenses, but customers should know all the conditions before they place an order, not after they’ve received something that doesn’t fit. If those terms had been made clear, I wouldn’t have ordered at all. Instead of a simple return, they offered for me to keep the dress in exchange for a discount on a future order or a partial refund of £19.44. The whole thing felt misleading because a returns policy should spell out every charge clearly instead of making people learn about them through customer service emails. My advice is to be very careful before ordering from Missacc, especially if you’re in the UK, and don’t assume the advertised returns policy gives you the full picture.