Agent answered fast, sent return steps, and double checked my measurements for the replacement. Shipping label took a day, but the swap landed perfectly.
Account setup was quick and the site shows fabric details clearly. Linen shirts and a dress arrived crisp and airy. Fit matched the size guide. Feels elevated without trying too hard.
From first browse to delivery took about three weeks. Email updates were steady, and they confirmed my arm length tweak. Leather feels soft and the stitching neat, though the color ran a shade darker than screen. Fit was 95 percent right.