I mistyped our last name. Their email team replied within an hour, confirmed the correction, and sent a revised mockup. Polite, clear, and fully resolved.
The DreamKnit hoodie is cloud-soft and I felt instantly spoiled wearing it. After a month, shape held up and color stayed true. Pricey, but I'm satisfied.
I like the prices and the vibe, and my gloves are genuinely cute. Shipping to me in CA took longer than I hoped and sizing runs a touch small. Worth it if you time your order.