Bought this from Asda, big heavy machine which was hard to fit in my car and carry into the house. The tank of the machine was dirty and the hand tool was full of hair and dirt, I had to clean both before I could use it. It was really hard to move the machine around, and I had to keep emptying the tank and refilling it with water and shampoo, making the cleaning a tiring job. The instructions on the machine didn’t help at all, so I had to watch YouTube videos on my phone to figure out how to switch to the tool mode for cleaning stairs and upholstery. I wouldn’t hire this machine again, and with the cost of nearly £50 for one day's rental plus the shampoo, it wasn’t worth the money. The carpets looked a bit cleaner, but after all the effort, the difference wasn’t that clear. It took me hours to do just three rooms and a set of stairs.