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  • Jill Lucas reviewed
    Rental Escapes

    Laura was very polite and quick to reply. She guided us to the right house and also handled the post-hurricane delay with care and good timing. Her support made the whole proccess feel calmer.

  • Karen reviewed
    Airbnb

    I had a frustrating experience with Airbnb that left me quite disappointed. I booked a property, thinking I could cancel within 24 hours for a full refund. It turns out I misunderstood the policy, which only allows a full refund if canceled within 24 hours of booking, not days later. I canceled two days after booking, but they kept £73 of my money, even though the stay was two weeks away. When I reached out to Airbnb, their support team was friendly and responsive, but ultimately, they couldn't help. The host refused to refund or let me reschedule, sticking strictly to their policy. I feel that the platform lacks flexibility compared to others, leaving me with a sour taste about this experience.

  • Denis Brodetzky reviewed
    Airbnb

    I've been hosting a bunch of apartments for years, and let me tell you, dealing with Airbnb these days feels like pulling teeth. Once upon a time, things were decent, but now it’s just a mess. They’re quick to hound me for instant replies and top-notch service, but when I need help or a simple answer from them, crickets. It's like talking to a wall. The lack of support is beyond frustrating, especially when they expect us hosts to jump through hoops. You’d think after all this time, they'd have their act together, but nope. The double standards are exhausting, and it’s making hosting more trouble than it's worth.