Picked up a rental car from Heathrow and it was a nightmare. The car broke down the next day, and I had to call AA. Turns out, the engine barely had any oil, no recent service despite 31,000 miles on it. Tires were underinflated, missing dust caps, and the rear wiper blade was completely gone. Tried calling their customer service, but no one picked up even after an hour. Filed a complaint, and here I am, three weeks later, still no response. When I returned the car, the staff seemed more interested in pushing extra charges than addressing issues. Oh, and my deposit? Still waiting on that, too. The whole experience was a mess—definitely wouldn’t recommend.