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  • Thiago Lacerda reviewed
    Delta.com

    We were flying from Orlando to New York, and our flight was delayed by hours, pushing our arrival to past midnight. With a toddler and a senior with us, taking public transport at that time wasn’t an option. So, I reached out to Delta's support, explained the situation, and they assured me I'd be reimbursed for a cab. I even saved our chat as proof. Once we arrived, I submitted the receipts, but Delta rejected the claim. Even after several emails and showing the chat screenshot, they didn't budge. They talk about caring for passengers’ safety, but when it came to honoring their word, they didn't follow through. It was really frustrating and disappointing.

  • Cwtch reviewed
    Delta.com

    You won't believe the chaos I faced flying with Delta. It felt like a comedy of errors, but I wasn't laughing. First, they somehow flipped my first and last name on my SkyMiles account after I sent them my passport details. Logging in? Forget it. I tried reaching out through every channel—messenger, phone—but all I got was a form that doesn't even work. Stuck with this identity crisis, I moved on, only to find their onboard WiFi wouldn't recognize me either. The crew was sweet, trying to help, but I still ended up paying for WiFi. Tried to get a refund, but faced the same form nightmare. Yet, Delta was lightning-fast in charging me. Frustrating, really.

  • patrick duquesne reviewed
    Frontier Airlines

    I flew with this airline, thinking I was getting a great deal. Boy, was I wrong! I had one suitcase that was a little overweight, and they charged me a whopping $100 for it. On top of that, I had to pay $25 each for three check-ins for my family. So much for saving money on flights! It's like they're finding every little way to squeeze more cash out of you. No customer service, just fees, fees, fees. The whole experience felt like a rip-off. If you're thinking about booking with them to save a buck, think again. It's just not worth the hassle and extra charges.