We were flying from Orlando to New York, and our flight was delayed by hours, pushing our arrival to past midnight. With a toddler and a senior with us, taking public transport at that time wasn’t an option. So, I reached out to Delta's support, explained the situation, and they assured me I'd be reimbursed for a cab. I even saved our chat as proof. Once we arrived, I submitted the receipts, but Delta rejected the claim. Even after several emails and showing the chat screenshot, they didn't budge. They talk about caring for passengers’ safety, but when it came to honoring their word, they didn't follow through. It was really frustrating and disappointing.