Awful! No real customer support, it feels like they dont care about anyone buying. I asked to cancel long before it was ready, and nobody responded. We need less cold, machine-like companies, and more human service.
Return process is bad. No real guarantee if you are not happy with what you get. I will not order from them again and will search somewhere else for my fragrances.
I ordered two colognes (almost $100 order) on July 3rd and had an estimated delivery date of July 20th.
I emailed asking about the order on July 23rd and was told it would be looked into and I would have an update either same day or by the next day (but send a reminder as they were very busy).
As of today (August 10th) I have not received my order not been able to get anyone to respond to an email (I’ve sent multiple) for any updates.
DO NOT ORDER FROM HERE! SCAM, SCAM, SCAM!