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  • Julia W reviewed
    Driveway.com

    I had quite the experience with Driveway.com when I decided to buy my car online. The whole process was surprisingly smooth. Browsing through their website was a breeze, and I quickly found the car I wanted. The team, especially Brandon Perez, Nathan Vinson, and Precious Brown, were super helpful. They were always ready to answer my questions and kept me informed throughout. I felt like they genuinely cared about making sure I was happy with my purchase. It's not often that buying a car feels this stress-free. If you're considering getting a car online, Driveway.com is definitely worth checking out. I’m really pleased with my choice!

  • Jazmyn Horner reviewed
    Driveway.com

    We thought we'd give Driveway a try for our car purchase, but wow, what a headache. Bought a car, only to send it back because of a major mechanical issue. You’d think Driveway would step in and help, right? Nope, it was all on us to contact the dealership directly to get things sorted. Driveway's supposed to be the go-between, but they were more like a ghost. When we tried to get our loan voided, Driveway just passed the buck back to the dealership. Working with Sarah was a nightmare—she barely returned our calls and only answered texts she felt like. For a company owned by Lithia Motors, this was super disappointing. Definitely steering clear next time and letting folks know to avoid them too.

  • Joshua Nielsen-Mayer reviewed
    Driveway.com

    I’ve had a truly frustrating experience with this car delivery. When the vehicle showed up, it wasn’t on a flatbed but driven, and it had an extra 69 miles on it, plus a dent on the rear bumper. When I reached out to get it sorted, they wanted to charge me $895 just to take it back, even though it wasn’t in the condition I bought it. The promises they make about delivering cars in perfect condition are just empty words. And trying to talk to anyone in charge feels pointless, like nobody’s actually listening or cares. It's disappointing to see such practices from a dealership associated with Mercedes. This isn’t how customers should be treated.