I thought I was on the right track when I got a quote and sent over pictures of my leased car, even mentioning the company it was leased from. They said they'd send me paperwork to kick off the buyout. Then, a week later, I find out they don't deal with third-party companies, like my leasing company. Seriously, why wasn't this mentioned earlier? When I asked if they could help by contacting my leasing rep, they flat-out refused. I ended up stuck in the middle, playing messenger. This whole thing turned into a time-consuming back-and-forth that just gave me a massive headache. Talk about frustrating!