PepBoys.com Reviews - 12

HI EVERYONE, THIS IS VEGASFLETCH.

HI EVERYONE, THIS IS VEGASFLETCH. I DROPPED MY 2012 FORD ESCAPE OFF AT PEPBOYS 637 E. SAHARA LAS VEGAS, NV BUT FIRST I MADE AN APPOINTMENT THROUGH A YOUNG MAN WOSE NAME IS BODIN. THEY WERE BUSY AND HE SAID HE COULD TAKE ME THE NEXT SATURDAY AT8:30AM. I SAID GREAT BECAUSE I WOULD NEED TO DROP MY 2012 FORD ESCAPE FOR A TUNE UP, OIL CHANGE, BRAKE AND ROTOR CHANGE AND NEW BELTS. BODIN TOOK CARE OF IT ALONG WITH MASTER MECHANIC JOSH. WHEN I DROPPED OFF MY SUV, JOSH TOOK CARE OF THE PAPERWORK AND BODIN SAID IT WILL BE READY ON MONDAY! WOW, THEY WERE EXACTLY RIGHT. THEY HAD A LOT OF CUSTOMERS BUT MOST WERE LIKE OIL CHANGES AND FIXING FLATS AND THINGS LIKE THAT. I ASKED BODIN AND JOSH TO KEEP ALL THE PARTS AND THEY DID. I WAS VERY HAPPY WITH THEIR FRIENDLY PROFESSIONALISM AND KNOWLEDGE OF WHAT THEY HAD TO DO. THEY KEPT ME INFORMED AS TIME WENT ON AND EVERYTHING WAS SEAMLESS. WOW! I GIVE BODIN AND JOSH 5 STARS WITHOUT A DOUBT. THEY MAKE A GREAT TEAM AND THEY ARE STRAIGHT UP FAIR AND TELL IT LIKE IT IS. THANKS AGAIN BODIN AND JOSH AND IF YOU HAPPEN TO GO TO PEPBOYS AT 637 E. SAHARA, TELL THEM YOU READ MY 5 STAR COMMENT. YOU NEVER KNOW WHAT YOU MIGHT GET!

I ordered products from this

I ordered products from this company on 11/2/23 and scheduled the installation for today (11/4/23). I brought my items in around 8:30 am and ran some errands. D'Angelo called me at about 11:30 am, letting me know that everything was ready! All went smoothly, and the entire team provided excellent customer service. I had them install products on my spouse's items back in July this year, and we also use their services for scheduled maintenance. We've never encountered any problems.

Peep Boys did a grea job

Peep Boys did a grea job when they serviced my vehical today. The staff (Mike) was very understanding of my situashun and took pain to take care of the problem. Shout out also to Justin who worked on my car. Real great guys at Stratfod NJ.

Scheduled an appointment in advance

Scheduled an appointment in advance for an oil change and tire rotation. Waited while they did the service. When I checked the bill at home, found out they talked to my fleet provider and said I needed 2 tires, which they got approved without showing me. Tried reaching out multiple times to see if it was true, but Pepboys didn't bother to confirm. Seems like I got tricked. Won't go back there again.

My goodness, it's like an automotive nightmare!

My goodness, it's like an automotive nightmare! You went to Pep Boys to get a wheel alignment after having a tie rod replaced, but the experience turned into a rollercoaster. The attendant hits you with extra charges, like aligning your backup camera, which sounds bizarre. The next day, you almost lost control of your car on the highway! So you went back to Pep Boys, but it got even crazier with more charges for checking the car. They then told you that you needed two lower control arms, which would cost a small fortune. The most frustrating part is that they wouldn't give you your key without payment, and you even had to involve the police. It's a bit of a mess, to say the least. They should've checked your car properly before that alignment, especially since they'd already worked on it. It does seem like they might be a bit lost in the automotive wilderness, and the tire incident with another customer adds to the concerns.

A shop in Panama City, FL was hired

A shop in Panama City, FL was hired to replace the clutch in my car. The work was not done right, and when they tried to fix it, they charged me more but didn’t solve the issue. This ended up ruining my transmission. I made a claim, but it was rejected because Pep Boys said there was "no negliegence." I’ve called their corporate office, posted reviews, and messaged them on social media. Every time, I get told "someone will contact you within 24 hours." It's been over two weeks, and no one has followed up. Now I have to pay $10k to fix my car, and they won't even talk to me. Two months of stress because of a poor shop. For a company started by Navy veterans, it's sad they treat a 19-year retired vet this way. The customer service is the worst I’ve ever dealt with. Stay far away from Pep Boys.

Cautionary tale for those considering

Cautionary tale for those considering Pep Boys at 5 Nj-17 Hasbrouck Heights, NJ 07604. I brought my Honda Fit in to address a coolant leak, and unfortunately, the experience was far from satisfactory. They charged me $1800 to fix the radiator leak, but upon returning home, I discovered a new issue—a troubling oil leak. Returning the car two days later, they asserted that the newfound oil leak had no connection to their recent repairs (just a coincidence, apparently), and demanded an additional $600 to rectify the oil leak that wasn't present before entrusting them with the initial repairs. Consider the risks before letting them service your car. Beware.

I have had great experiences with other Pep Boy locations.

I have had great experiences with other Pep Boy locations. However, the one off Rockfish in Fayetteville, NC gave me the worst service I have ever gotten. The company I bought my vehicle from was supposed to cover the services, but I was told the squealing couldn't be fixed and that my brakes were at 90%. I had just had the brakes done at another shop, and turns out I needed new brakes and rotors. I had to pay $800 for something the company I bought the car from should have handled. Not sure if it was bad service due to politics or just laziness, but I wouldn't recommend this place to anyone who cares about their car.

There was only one worker in the service section

There was only one worker in the service section. He was talking on the phone to a customer while 4 of us waited. One person left. The worker stayed on the call for 20 minutes and didn’t try to get anyone to help or even notice us standing there. The next customer took about 25 minutes to be served. I waited almost an hour just to get my car. Also, the waiting room isn't good for parents with kids. It’s hard to handle kids in that type of waiting space. My son has special needs, and there was nowhere for him to sit. It wasn't a good esperience for me at all.

The company has shifted its focus

The company has shifted its focus towards upselling, losing touch with customer needs. Recently, I needed brake pads and rotors for my 2018 Toyota Highlander. Despite receiving a quote, they insisted on immediate service, disregarding my time constraints. The cost was exorbitant, prompting me to explore alternatives. A nearby dealership offered the same services with a front brake lifetime warranty at less than half the quoted price, saving me over $700. Disappointingly, the company's pricing and approach have driven me away for good.

A two-decade customer here. The

A two-decade customer here. The company's focus has shifted to constant upselling. Recently, needed brake work for my 2018 Toyota Highlander. Received a pricey quote with an insistence on immediate service. Due to time constraints, I opted out. Found a nearby dealership, got the same job with a lifetime warranty for front brakes at less than half the cost quoted. A significant savings of over $700. Won't be returning. Farewell.

Well, it sounds like Noel

Well, it sounds like Noel might not be the best match for the company. Instead of owning up to his shortcomings and working on his customer service game, he's playing the blame game and lacking respect. Plus, that whole talking-under-his-breath thing? Not cool. I wouldn't rely on him in the future. I'll just hold out for anyone else to step in. No promises being kept by this guy, that's for sure.