I regret ordering from Rona Shoes and would not recommend this store.
I chose them thinking they were Netherlands-based, expecting delivery within a few days. Instead, they ordered my shoes from abroad, which took weeks. By the time they arrived, they were no longer useful for the purpose I needed them for.
The courier they used, PDN Express, marked the package as “delivered” without ever ringing my bell (I was home at the time). They only took a photo and left the package who-knows-where. I never received it.
When I reported this, both Rona Shoes and PDN Express told me to go ask my neighbors. I live in a flat with more than 50 floors — this is completely unreasonable and not my responsibility.
Despite this, Rona Shoes kept insisting I do so. In the end, I paid €80 and got nothing.
This experience was unacceptable. Slow and misleading shipping, careless delivery, and zero accountability from the company. Buyers deserve to know what they are walking into.
