When I reached out to biBERK, I ended up chatting with Shay G. Let me tell you, she was a real gem. She knew her stuff and was super patient with me. I had tons of questions, and Shay took her time to explain everything step by step. Her calm voice and helpful attitude really made a stressful call way more manageable for me. It's not every day you find someone so dedicated to making sure things go smoothly. Shay was attentive and courteous, making the whole experience a breeze. I'm really thankful for her help and I know who I'll be contacting if I need assistance again. Shay's got it all covered!