So, booking an appointment was a breeze, super quick and easy. The vet was just great—really listened and gave advice that I could actually use without feeling overwhelmed. But man, navigating the website was a bit of a mess. Took me ages to figure it out, and even when I did, it just wasn’t intuitive. It needs some serious work on the user-friendliness front. Still, once I got past that hurdle, the whole experience at the clinic made it worth the effort. The vet’s attentiveness really stood out and balanced out the initial website frustrations. A little tweak on the web side, and it'd be a top-notch experience.