I subscribed to Dutch this morning, excited to try their service, but my experience has been quite disappointing. First, I was never offered the $45 off new subscriptions that is currently advertised on their website. It feels misleading to promote a discount that I didn’t receive.
I had a virtual consultation today for my dog's eye issue, which has occurred before. I clearly communicated this to the vet and mentioned what has worked in the past. However, the vet only took a very brief video view of perhaps 3 seconds before making a diagnosis of conjunctivitis. The prescribed treatment was oral Benadryl, which I felt was not appropriate given my dog's history.
I pressed the vet to reconsider her treatment based on previous occurrences and the effective treatment we’ve used before, but she was unyielding. Instead, she suggested that I take my dog to a local clinic for further evaluation.
In the end, I spent $137 for a service that I feel I could have received online for free. I expected more thorough care and consideration for my dog's specific needs. Unfortunately, I cannot recommend Dutch based on this experience.
