I’m trying to access my account, and suddenly, the app just stops working. I'm thinking, "Great, now what?" Without an external site to fall back on, I'm basically stuck. I try reaching out to their chat support, which is supposed to be helpful, but it's just this AI named Alex who can't solve anything and ends up suggesting a human takeover. But here's the kicker: no human ever shows up. I call them, and they hang up on me, twice! The third time, they answer but don’t say a word. It's like they’re testing if I’ll notice how bad they are. It's frustrating, really. Now, every payday, I transfer my money to a better bank, just waiting for the day I can leave this mess behind.